Privacy policy.

Who we are

Andarab Systems is run by Abbed Akbery in Brisbane, Queensland. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). If you have a question about your information, email contact@andarab.com.au.

What we collect

We collect what you give us when you email us, ring us, fill in a form or book a call. That is usually your name, email address, phone number, business name, and anything you tell us about your business and what you need. When you book through Calendly, we also receive the time you picked and your answers to the booking questions.

How we use it

We use your information to reply to you, run the call you booked, scope and quote work, do the work if you go ahead, and keep the records a business has to keep. We may also use it to understand which pages and ads lead to enquiries so we can improve them. We won't add you to a mailing list without asking first, and you can tell us to stop contacting you at any time.

Bookings through Calendly

The booking calendar on this site is provided by Calendly. When you book, the details you enter go to Calendly and then to us. Calendly handles that information under its own privacy policy and may set its own cookies.

Cookies, analytics and advertising

This site loads fonts from Google Fonts, which receives your IP address so it can send the fonts to your browser. We don't currently run analytics or advertising tracking.

We may add tools such as Google Analytics or the Meta Pixel in future. If we do, they will set cookies and send information about your visit to those providers, such as the pages you view, your device and browser, and whether you booked a call. We use that to measure which ads and pages work, and the providers may use it under their own policies. We'll update this page when that happens. You can block or clear cookies in your browser settings, and you can manage ad preferences in your Meta and Google accounts.

Who we share it with

We don't sell your information. We share it only with the services we use to run the business, such as Calendly for bookings, Google Workspace for email and files, and Netlify for hosting this site, or where the law requires it. Some of these providers store information outside Australia, including in the United States.

How we look after it

We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we keep it only for as long as we need it for the reasons above or as the law requires.

Seeing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it. Email contact@andarab.com.au and we'll reply within 30 days.

Complaints

If you think we've mishandled your information, email contact@andarab.com.au and we'll respond within 30 days. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.